As Company Policy Ltd is offering a non-tangible irrevocable products we do not issue refunds once the order has been purchased and the product is sent. As a customer it is your responsibility to check your understanding of the product before purchasing on our site.
We are aware however that there are exceptional circumstances that can take place in respect of the product we supply.
Therefore, we DO honour requests for refund for the following reasons:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we advise to contact us for assistance. Claims for non-delivery must be submitted to us in writing within 2 days from the order placing date otherwise the product will be considered received and downloaded.
- Download and unzipping issues: you may incur problems while downloading the product or its unzipping. Contact regarding this should be made within 3 days of purchase as we may construe silence as a successful download of the product with therefore no right or redress or refund for a ‘download’ issue reason. Failure to seek assistance for a downloading or unzipping issue with 3 days of purchase may result in a refund decline.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. You should contact us for such issues. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
- Product not-as-described: such issues should be reported within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs (including web host) and we do not provide support for third-party applications.
Requests for a refund are accepted through our Contact Us section. You should accompany this request with detailed and grounded reasons why you apply for a refund.